INFORMATION- updated 8th December 2021

Salford Credit Union is doing our bit to help people keep safe during the Covid-19 pandemic.

In order to protect yourself, please check the government advice and follow it closely:

https://www.gov.uk/coronavirus

Our priority is to ensure that our members have access to their funds and our staff remain healthy to be able to continue to serve you.

As a result of the current situation our office at Brotherton House is currently CLOSED to the public and weekly community collection points suspended. Most of our regular services continue behind the scenes, including collecting savings and loan repayments and payment of benefit and wages to members’ accounts. Because of home-working arrangements some services may take longer than normal.

WHILE THE OFFICE IS CLOSED THE BEST WAY TO CONTACT US IS ONLINE

For Account or General Queries:

• Complete the Contact Us form on our website

For Membership applications

• use this page on our website
• Unfortunately if your application does not pass our Identity and Verification checks the application process will take considerably longer since we will need to arrange to see original documents in order to comply with regulations.

For Loan applications:

• GENERAL loan applications- see information here:
  • Click the “Not a SCU member” button if you’re not yet a member
  • Click the “Already a SCU member” if you’re already a member with us
• For FAMILY LOAN applications apply here:

To check balances and recent transactions:

• Already Registered? – you can access the Members Area of the website 24/7 (click on green Members Area button above).
• Not registered?- It’s now even easier to view your account online. Register via the Members area button- you will need your credit union number to do this and you will receive your PIN number by text

IF YOU CANNOT GO ONLINE you can:

• Phone: 0161 686 5880 between 10-12pm
  • Our phone lines are very busy. PLEASE leave a message with your name, phone number and brief description of your query so we can phone you back.
• Send post: to Brotherton House, 1 Loganberry Avenue, Salford M6 5UX
  • There is a small black post box at the back of the building

Stay alert

Unfortunately, fraudsters may try to take advantage of the current situation, so make sure you’re on the lookout for anything suspicious, including messages about Coronavirus claiming to be from your bank, Salford Credit Union or the government. Remember, Salford Credit Union will never ask you for your PIN or password or ask you to move money from your accounts.

Re-opening the Brotherton House office and local collection points

We are working closely with our colleagues at Pendleton Together to see how we can start to provide some face to face services at Brotherton House or via alternative venues. We will closely follow the national government guidance and local public health guidance before any changes are made. This website and our social media will be updated as and when the situation changes.

Other support available during the Covid-19 pandemic

There are many organisations in Salford, Greater Manchester and working at national level that are helping people at this difficult time. Salford City Council provide information on this page of their website which is regularly updated which you may find useful

Spirit of Salford (primarily for Salford residents)

Organisations in Salford are working together as part of a new Spirit of Salford Network. Please visit the Spirit of Salford page and use the web form or phone their Helpline.

Debt

If you are worried about having too much Debt there are Salford services providing advice:

• Salford Citizens Advice Bureau: www.salfordcab.org.uk/contact-us/
• Salford Welfare Rights and Debt Advice service: www.salford.gov.uk/advice-and-support/welfare-rights-and-debt-advice-service/

While we hope to be able to return to our previous operations as soon as possible, the regularly changing situation may mean we have to make further changes to services. Salford Credit Union will continue to monitor the situation and will continue to take advice from the government and other authorities. Updates to this situation will be made on the website and through our social media channels.

We thank you for your patience and understanding during these challenging times and wish all best wishes to our members and everyone in the wider communities.